Our Products Passion Goals

Vision

To question the functionality of every single product down to the smallest detail in order to continuously identify potential for improvement and make it a reality.

Mission

Our goal is to create the best products, from design, workmanship and functionality, and to offer them to our customers at unbeatable prices.

The Company

CD Commerce GmbH ist ein international tätiges E-Commerce Unternehmen aus dem Zentrum Deutschlands. Das Unternehmen vereint erfolgreiche Eigenmarken und Handelsmarken aus den Bereichen Home&Garden, Elektronik, Beauty sowie Spielzeuge unter einem Dach. Dabei verfolgt das Unternehmen einen ganzheitlichen Ansatz – von der Produktentwicklung über den Einkauf und die Logistik bis hin zu Verkauf und Aftersales Prozessen führen wir alles im eigenen Unternehmen aus.

Der Vertrieb der Waren erfolgt europaweit über die großen Online Marktplätze Amazon, eBay, Otto und Kaufland sowie über diverse Onlineshops. Neben dem Zugriff auf eine enorme Reichweite and nationalen und internationalen Kundenpotenzialen bieten uns Online Vertriebskanäle die Möglichkeiten, die Markenpräsenz unserer Brands rapide zu erhöhen. Bislang hat das Unternehmen bereits mehr als 500.000 Kunden beliefert – und es werden von Tag zu Tag mehr.

The Key Processes

CD Commerce ist Spezialist in Sachen Online Marktplatz-Geschäft

The business model is based on a continuously optimized and unique core process: Starting with the development of a brand identity and the design of our product idea.

From product development and procurement of goods to marketing and distribution of our commodities. From the coordination of overall logistics to customer support and complaints management.

With innovative ideas, the constant questioning of the status quo and creative solutions, our team was able to master the daily challenges of the dynamic and fast-moving trading business.

Development

During the process of product development, we always try to set new standards for our products, from design to material selection to processing quality. The functionality of each individual product is scrutinized in detail in order to identify potential for improvement and make it a reality. This process includes not only the main product but also the development of the product packaging.

Sourcing

Our sourcing department is responsible for the smooth and time-optimized procurement of our products. The main tasks of the purchasing department include the search for new manufacturers and suppliers as well as the maintenance of existing supplier relationships. The fact that our vendors supply us from all over the world makes sourcing particularly exciting and versatile.

Logistics

The goal of logistics is to ensure the efficient and effective design of our logistics processes along our entire value chain. We consider it a constant challenge to optimally control and constantly improve the operative flow of goods and information between customers and suppliers. In order to have our goods in the right place at the right time, we operate an efficient transport concept by air, rail, truck and sea freight.

Quality

Our quality assurance team is responsible for maintaining and continuously optimizing high quality standards of our product range. A company audit as well as constant on-site quality controls of all deliveries according to strict specifications are part of the daily business of our quality management. In order to provide our customers with an optimal buying experience at all times, a series of quality data is analyzed and appropriate optimization measures are derived from this data.

Marketing

Das Marketing sorgt dafür, dass die Präsenz unserer Produkte auf den Online Marketplaces (primär Amazon, eBay, Otto, Kaufland und diverse Onlineshops) ausgebaut wird. Dazu zählt auch die fortlaufende Betreuung und Optimierung unserer SEA und SEO Kampagnen sowie das Branding unserer Eigenmarken. Auf Basis relevanter KPI’s und neuester Keyword Recherchen wird so stets eine optimale Aussteuerung sichergestellt.

Graphics & Visualization

Product images in e-commerce have a similar function as store windows of stationary stores. In our opinion, product images at the highest level provide the greatest leverage for success in e-commerce. For this reason, we take care of the design of our product images with the greatest precision and attention to detail and only work with the best photographers, graphic designers and 3D specialists.

Operations

As soon as we receive our customer orders, they will be processed quickly and efficiently. In order to achieve fast delivery and consequently extraordinary customer satisfaction, we operate internal controls of all customer orders and optimize all related processes. Our operations department assures that orders are processed on time and thus contribute to the success of the company.

IT

The use of IT occupies a crucial role in being able to continuously master the challenge of the fast pace of the E-Commerce industry. By using IT-based tools and systems, we are able to better map internal and external processes and make them more efficient. Our claim is to always work with state-of-the-art technologies in order to be able to react quickly and flexibly to new trends.

Customer Support

In times of online reviews and product reviews, many companies are trying to create a so-called "WOW experience" with their customers. Our approach is to solve all customer problems quickly and customer-oriented with skill and willingness, empathy and understanding at the same time. We are happy if our customers feel well advised and satisfied.

The Team

Christian

Founder &
Director

Jan

Administration & Order Management

Michi

Marketing

Christoph

Development

Andy

Sourcing & Quality (Europe)

Daniel

Operations

Andreas

Research & Konstruktion

Denis

Graphics & Visualization

The Jobs

We have been looking for you!

Are you tired of working in a typical 08/15 job where you come home from work tired in the evening and look forward to the weekend all week? Then you are just right with us!

We are always looking for motivated young people for the following apprenticeships:

  • Assistant in foreign trade
  • Assistant in E-Commerce
  • Assistant in office management
  • Assistant for warehouse logistics

Unterstützende Tätigkeiten in Auftragsabwicklung und Kundensupport, u.a.:

  • Einfache Kundenanfragen telefonisch und per Mail beantworten
  • Auslieferung von Kundenbestellungen (mittels ERP-System)
  • Abwicklung von Retourenanfragen und Rücksendungen
  • Durchführung von administrativen Tätigkeiten

Unterstützende Tätigkeiten in Kommisionierung und Auftragsabwicklung, u.a.:

  • Vorkommisionierung von Kundenbestellungen
  • Auslieferung von Kundenbestellungen
  • Kontrolle und Aufbereitung von Kunden-Rücksendungen

Message Us

Firmensitz

CD Commerce GmbH
Ernst-Abbe-Str. 2
36179 Bebra

Mo. - Fr. | 08:00h - 17:00h (CET)

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